Our Promises to You
You bet we stand behind our team and work!
If There’s Any Delay, It’s You We Pay! If we’re not on time, we PAY YOU $5.00* per each minute late up to $300.00. U•WIN Guarantee: When you do business with Benjamin Franklin Plumbing Tyler, you will have an employee working in your home who has been drug tested, background checked, and properly trained.
PLUMBING – 2 year warranty on parts and labor
WATER HEATERS – Minimum 6-year warrant on parts and labor
Have you ever had a plumbing company that didn’t fulfill all your needs? Maybe the job was less than impressive? Well, you don’t have to worry about that with Ben Franklin Plumbing. We promise 100% satisfaction with our plumbers and their work 24 hours a day, seven days a week and 365 days a year! Choose Benjamin Franklin Plumbing for all your plumbing needs. You won’t regret it – we promise! Some of our guarantees are as follows…
We actually pay our customers if our plumbers are late to a job. We say if there’s any delay, it’s you we pay. If we’re not on time, we PAY YOU $5.00* per each minute late up to $300.00.
Did you know that our plumbers clean up after themselves once they are finished working? If they don’t do this or don’t wear shoe covers in the home, you don’t pay a penny!
Before we do any work, we always talk with our customers about different pricing options. There are never any surprises in pricing! We won’t start work until you approve the price of the work.
Our plumbers are the best, as they have apprenticed with master plumbers, take training courses regularly and attend seminars often.
Friendly & Courteous
Our plumbers promise to never smoke or swear in customers’ homes. If they do, you don’t pay anything for the service!
The 97% Difference
We pride ourselves on the quality of our team. Only 1 out of 33 applicants are accepted to work for Ben Franklin Plumbing because we expect nothing less than excellence.
Drug & Alcohol Free
Benjamin Franklin Plumbing employees are subject to thorough series of background checks before getting hired. We also administer drug tests at random (where permitted by law) during their time with us.
We promise that if a repair in your home fails in the first two years, we will repair it again for free.