Benjamin Franklin Plumbing Tyler Code of Ethics & Customer Commitment
Benjamin Franklin fixes the problem on the first visit, and we do it with competence, courtesy, cleanliness and character. With Benjamin Franklin Plumbing, your satisfaction is 100 percent guaranteed because we always do a top notch job!
Time – First and foremost we respect our customers’ time. We promise “If There’s Any Delay, It’s You We Pay! ®”. No questions asked.
Integrity – We are straightforward and truthful in our dealings with customers, employees, vendors, and other stakeholders. We always keep our promises.
Respect for the Law – We obey all governing laws, regulations and ordinances that pertain to the plumbing industry as proposed by federal, state, municipal and county governments. We also practice proper financial and accounting procedures in accordance with all laws governing a privately held business.
Excellence – We design, install, service and repair plumbing systems and parts in strict accordance with the highest industry standards- nothing less!
Safety & Reputation – We maintain a clean, safe, respectable and reputable place of business that always mirrors the high standards of the Benjamin Franklin Plumbing brand.
Teamwork – We support each member of the team to strengthen the brand and build successful long-term relationships. Teamwork makes the dream work!
Service – We maintain the highest degree of customer service to encourage enduring relationships with our customers and repeat business.
Respect for Others – We treat our customers, fellow employees and other industry professionals with the utmost respect. We wouldn’t have it any other way.
Privacy – We show the greatest respect for the sanctity of our customers’ homes and their privacy. We’re just guests!
Competition – We value fair competition. We advertise, promote and market our brand fairly and accurately and in a manner that reflects the high standards of the Benjamin Franklin Plumbing brand.
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Commitment to Customer Satisfaction
At Benjamin Franklin Plumbing Tyler, our primary goal is to ensure that every customer receives exceptional service. We understand that plumbing issues can be stressful, which is why we prioritize clear communication and responsiveness to our clients' needs.
Our dedication to customer satisfaction is reflected in our guarantee: "If There's Any Delay, It's You We Pay!" This promise underscores our commitment to punctuality and reliability, ensuring that our customers feel valued and respected throughout the service process.
Core Values of Benjamin Franklin Plumbing
Our core values serve as the foundation of our business practices, guiding our interactions with customers, employees, and partners. Integrity, respect, and excellence are at the heart of everything we do, ensuring that we operate with transparency and accountability.
For example, we strictly adhere to all governing laws and regulations within the plumbing industry, which reinforces our reputation as a trustworthy service provider. By fostering a culture of respect and teamwork, we create a positive environment that benefits both our staff and our clients.
Safety Standards and Practices
Safety is a paramount concern at Benjamin Franklin Plumbing Tyler. We maintain rigorous safety standards to protect our employees and customers alike. This commitment to safety ensures that every plumbing project is executed with care and professionalism.
Our facilities are designed to uphold the highest safety protocols, and our team is trained to handle all plumbing tasks with a focus on minimizing risks. By prioritizing safety, we not only protect our workers but also guarantee a safe environment for our customers during service visits.
Long-Term Relationships with Customers
Building long-term relationships with our customers is a key aspect of our business philosophy. We believe that trust and reliability are essential in fostering lasting connections, which is why we strive to exceed expectations with every service call.
Our approach includes follow-up communications and ongoing support, ensuring that our clients feel cared for even after the initial service is completed. By consistently delivering high-quality workmanship and attentive service, we aim to become the go-to plumbing provider for our community.
Commitment to Customer Satisfaction
At Benjamin Franklin Plumbing Tyler, our primary goal is to ensure that every customer receives exceptional service. We understand that plumbing issues can be stressful, which is why we prioritize clear communication and responsiveness to our clients' needs.
Our dedication to customer satisfaction is reflected in our guarantee: "If There's Any Delay, It's You We Pay!" This promise underscores our commitment to punctuality and reliability, ensuring that our customers feel valued and respected throughout the service process.
Core Values of Benjamin Franklin Plumbing
Our core values serve as the foundation of our business practices, guiding our interactions with customers, employees, and partners. Integrity, respect, and excellence are at the heart of everything we do, ensuring that we operate with transparency and accountability.
For example, we strictly adhere to all governing laws and regulations within the plumbing industry, which reinforces our reputation as a trustworthy service provider. By fostering a culture of respect and teamwork, we create a positive environment that benefits both our staff and our clients.
Safety Standards and Practices
Safety is a paramount concern at Benjamin Franklin Plumbing Tyler. We maintain rigorous safety standards to protect our employees and customers alike. This commitment to safety ensures that every plumbing project is executed with care and professionalism.
Our facilities are designed to uphold the highest safety protocols, and our team is trained to handle all plumbing tasks with a focus on minimizing risks. By prioritizing safety, we not only protect our workers but also guarantee a safe environment for our customers during service visits.
Long-Term Relationships with Customers
Building long-term relationships with our customers is a key aspect of our business philosophy. We believe that trust and reliability are essential in fostering lasting connections, which is why we strive to exceed expectations with every service call.
Our approach includes follow-up communications and ongoing support, ensuring that our clients feel cared for even after the initial service is completed. By consistently delivering high-quality workmanship and attentive service, we aim to become the go-to plumbing provider for our community.
