Code of Ethics

Benjamin Franklin fixes the problem on the first visit, and we do it with competence, courtesy, cleanliness and character. With Benjamin Franklin Plumbing, your satisfaction is 100 percent guaranteed because we always do a top notch job!

 

  • Time – First and foremost we respect our customers’ time. We promise “If There’s Any Delay, It’s You We Pay! ®”. No questions asked.
  • Integrity – We are straightforward and truthful in our dealings with customers, employees, vendors, and other stakeholders. We always keep our promises.
  • Respect for the Law – We obey all governing laws, regulations and ordinances that pertain to the plumbing industry as proposed by federal, state, municipal and county governments. We also practice proper financial and accounting procedures in accordance with all laws governing a privately held business.
  • Excellence – We design, install, service and repair plumbing systems and parts in strict accordance with the highest industry standards- nothing less!
  • Safety & Reputation – We maintain a clean, safe, respectable and reputable place of business that always mirrors the high standards of the Benjamin Franklin Plumbing brand.
  • Teamwork – We support each member of the team to strengthen the brand and build successful long-term relationships. Teamwork makes the dream work!
  • Service – We maintain the highest degree of customer service to encourage enduring relationships with our customers and repeat business.
  • Respect for Others – We treat our customers, fellow employees and other industry professionals with the utmost respect. We wouldn’t have it any other way.
  • Privacy – We show the greatest respect for the sanctity of our customers’ homes and their privacy. We’re just guests!
  • Competition – We value fair competition. We advertise, promote and market our brand fairly and accurately and in a manner that reflects the high standards of the Benjamin Franklin Plumbing brand.